7 days or more before the departure date: A full refund is available. If you cancel your booking within this period, the refund is processed without any cancellation fee.
Within 7 days of the departure date: Refunds are not available. Cancellations made just before departure cannot be refunded due to local costs incurred to provide the booked services.
2. Special Cancellation Rules
Flight and accommodation bookings: Separate refund policies may apply to flights and accommodations according to the cancellation rules of the relevant provider. In particular, flight tickets may be subject to limited refunds or fees when cancelled after issuance.
Local tours and activities: For tours or activities booked locally, a full refund may be available for cancellations due to local weather conditions on the day of the tour or other unavoidable circumstances. However, refunds may be limited if the user cancels for personal reasons.
3. How to Request a Cancellation
Cancellation requests must be made through the booking platform you are using or the customer center, and the cancellation policy is applied based on the date the request is received.
Cancellation and refund processing is completed within 7 business days; for credit card payments, additional time may be required depending on the card company.
4. Non-refundable Items
Some products (promotional products, discounted products, etc.) may have limited refunds, in which case the separate conditions specified at the time of booking apply.
No refunds are provided for schedule changes, no-shows, or non-participation due to the customer's personal circumstances during the trip.
5. Force Majeure Such as Natural Disasters
If a trip is cancelled due to force majeure such as a natural disaster, war, or a government travel ban, the refund conditions may be adjusted to suit the situation, and customers will be notified promptly.
6. Other
Matters not specified in the rules above follow the terms of service of the relevant travel agency and applicable laws.